At Tile Flooring Outlet , we are committed to ensuring the satisfaction of our customers. We understand that sometimes a product may not work out as expected, and for these situations, we have developed a comprehensive return policy. Please read the following terms carefully to understand how returns are processed at our store.
Eligibility for Returns
- Time Frame: Products can be returned within 15 days of purchase.
- Condition: Items must be in the original, unopened, and undamaged condition. Products that have been altered or used are not eligible for return.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom orders.
- Clearance items marked as “final sale” — these cannot be returned, exchanged, or refunded, except for verified shipping damage or a manufacturing defect reported within the 72-hour damage-claim window.
- Opened or damaged goods, unless defective.
- Returns must be full box quantities in their original package.
- Products that were not purchased from Tile Flooring Outlet.
Return Process
- Initiate a Return: Contact our customer service team at 480-318-9683 to initiate the return process.
- Inspection: Returned items will be inspected upon receipt. Items that do not meet the return criteria will be sent back to the customer.
- Refunds: Once your return is approved, a refund will be issued to the original method of payment within 10 business days.
Exchanges
If you prefer to exchange an item, please follow the return process and then place a new order for the desired product. Exchanges are subject to product availability.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately. You may be eligible for a direct exchange or refund. This claim must be reported within 72 hours (3 days) of delivery, and must include clear photos of the damaged product and packaging.
Shipping Costs for Returns
Customers are responsible for the shipping costs of returned items. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.
Restocking Fee
A 25% restocking fee applies to all approved returns of non-defective, non-final-sale items. This is deducted from your refund amount.
Refund Exceptions
For certain returns, only partial refunds may be granted:
- Items not in their original condition or damaged for reasons not due to our error.
- Any item returned after the 15-day return window.
Limitation of Liability
Tile Flooring Outlet shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of any product or arising from the return policy.
Policy Amendments
Tile Flooring Outlet reserves the right to amend this return policy at any time.
Contact Information
For more information about our return policy, please contact us at:
Phone: 480-318-9683
Email: [email protected]
Our goal at Tile Flooring Outlet is to ensure that you are completely satisfied with your purchase. We hope that our return policy is straightforward and customer-friendly. If you have any questions or need assistance with a return, our staff is always ready to help.
Thank you for choosing Tile Flooring Outlet for your flooring. We appreciate your business and look forward to serving you in the future.
This return policy is effective as of January 1, 2026 and supersedes any previous return policies.