Shipping Policy

Welcome to Tile Flooring Outlet. We understand that the delivery of your tile flooring is as important as your purchase. Due to the unique nature of our products, including irregular sizes, dimensions, and weights, our shipping policy is designed to ensure that your order reaches you safely and efficiently. Please review the following terms to understand our shipping procedures and policies.

Shipping Availability

Areas Served: We ship to locations within the United States. International shipping is currently not available.
Local Pickup: Free local pickup is available by appointment in the Phoenix, AZ area. Pickup details are provided after your order is placed.

Shipping Costs

Variable Costs: Shipping prices are determined based on the size, weight, and destination of the order. Due to the irregular nature of our products, shipping fees may vary.
All of our products are shipped via LTL Freight truck and products will be palletized to ensure that product arrives intact.

Estimation: Shipping costs will be calculated and provided at the time of checkout. Please note that these are estimates and may be subject to adjustments based on carrier rates.

Carrier Partners

We partner with reputable carriers to ensure the safe delivery of your order. The choice of carrier will depend on the specifics of your order and the delivery location.

Processing Time

Preparation: Orders are typically processed within 1 business day.
Notification: You will receive a confirmation email with tracking information once your order is shipped.

Transit Time

Standard Delivery: Standard delivery times vary based on location but typically range from 2 to 8 business days.
Expedited Shipping: Expedited shipping options are available upon request, subject to additional charges.

Special Handling

Given the nature of our products, some orders may require special handling and additional fees:

Oversized Items: Additional charges may apply for oversized or exceptionally heavy items.
Fragile Products: We take extra care in packaging fragile products to prevent damage during transit.

Delivery Instructions

Scheduling: Our carrier will contact you to schedule a delivery date and time window.
Receiving: Ensure that someone is available at the delivery address to receive and sign for the order.

Shipping Damages

Inspection: Please inspect your order upon arrival. If any item is damaged, please notate the damage on the receiver and contact us immediately.
Claims: Damage claims must be reported within 72 hours (3 days) of delivery, and must include clear photos of the damaged product and packaging.

Returns & Exchanges

Please refer to our Return Policy for information on returns and exchanges of shipped products.

Limitation of Liability

Tile Flooring Outlet is not liable for any delays in delivery due to unforeseen circumstances or carrier-related issues.

Policy Amendments

We reserve the right to modify this shipping policy at any time. Changes will be posted on our website.

Contact Information

For questions regarding shipping, please contact us at:
Phone: 480-318-9683
Email: [email protected]

At Tile Flooring Outlet, we strive to deliver your order in the most efficient and secure manner possible. We appreciate your understanding of the unique challenges involved in shipping our products and are committed to providing you with the best service.

This shipping policy is effective as of January 1, 2025 and supersedes any previous shipping policies.